Truck Service Advisor

Join to apply for the Truck Service Advisor I role at Travel Centers of America
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For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. We are focused on growing our network, implementing cutting‑edge technology and pursuing innovative alternative energy and sustainability initiatives.

Our Truck Service team comprises nearly 3,000 highly skilled technicians. As a Truck Service Advisor (TSA), you will provide first‑rate service to customers through your extensive knowledge of the products we sell and the services we provide. You will write work orders, suggestive selling, handle over‑the‑counter transactions, and ensure that every traveler returns to the road better than they came.

• Work in a fun, trusting environment focused on providing great service, exceeding customer expectations.
• Have extensive knowledge of the products we sell and the services we provide.
• Have strong suggestive selling skills to help generate revenue.
• Write, detail, and process work orders and OTC transactions; properly write up an ETA Work Order; secure purchase orders, prepare and communicate quotes.
• Source parts from outside vendors and coordinate delivery.
• Prepare end‑of‑shift drop and shift report; understand various payment types.
• Ensure cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of customers and team members.

• High School Diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience; experience in repair or parts shop preferred.
• Strong suggestive selling skills.
• Basic computer skills.
• Flexible to work nights, weekends and holidays in interior and exterior conditions.
• Valid driver’s license.
• Professional presentation to customers, management, and coworkers.

• Competitive wages.
• Medical, dental, vision and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On‑site meal discounts.
• Wide variety of discounts on technology, travel, food and fuel.
• Opportunities for growth and advancement with company‑paid training.

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit

Travel Centers of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service, veteran status, genetic information or membership in any other category protected by applicable federal, state or local law.

At Travel Centers of America, we invite everyone to make themselves at home.

Standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of legs. Occasionally required to lift up to 50 lbs. Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus. All performed with or without reasonable accommodation.

Employees may be exposed to outdoor elements year‑round, fumes, particles, mechanical parts, vibration, dirt, dust, grease, oil, gas and high‑concentrated cleaning solutions. Noise may be loud. Exposure varies with duties.

This job description may not list all duties for this position. The incumbent may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Entry level

Full‑time

Other

Retail