I.T. Network Technician

Join to apply for the I.T. Network Technician role at City of Mont Belvieu (Texas)

This position will assist the Network Operations Lead with the day-to-day operations of the City’s IT network infrastructure. This is a skilled technical position responsible for maintaining and repairing information technology and communications equipment and analyzing customer requests for service and maintenance calls regarding information technology and communications equipment. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment and electronic devices.

• Act as a first responder for all help desk related issues pertaining to network infrastructure. This includes, but not limited to LAN switching, wireless networking, cabling, A/V equipment, server issues and telephony devices.
• Install and maintain hardware and software for all infrastructure components such as switches, routers, firewalls, wireless access points, workstations, printers, mobile computing and telephony devices.
• Assist in maintaining network monitoring and network mapping system.
• Maintain network passwords, network operating systems, and configuration backups.
• Install and maintain CAT5/CAT6 wiring, fiber-optic cabling and patch panels in a campus environment.
• Troubleshoot connectivity using appropriate hand and diagnostic tools when necessary.
• Provide virus detection, removal, and system recovery.
• Investigate and resolve user software and hardware problems.
• Interact with City departments to restore service and/or identify and correct core issues.
• Recommend system modifications to reduce user problems.
• Maintain currency and high level of technical skill in field of expertise.
• Simulate or recreate user problems to resolve operating difficulties.
• Escalate complex problems to senior-level support when required.
• Answer questions applying knowledge of software, hardware, and procedures.
• Contact software and hardware vendors regarding product performance issues.
• Maintain inventory and manage asset management database.
• Must be able to lift up to 50 pounds.
• Requires the availability for call out, including some mandatory overtime.
• May require weekend and holiday work when necessary.
• During emergency conditions, all City employees are subject to call out in the event of a disaster, such as a hurricane, or other emergencies and are expected to perform emergency service duties, as assigned.
• Performs any and all other related duties or assignments as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent (GED) and some college.
• Previous experience as an IT Systems or Network Technician.
• Intermediate proficiency and experience using Microsoft Office suite.
• Must possess a valid Texas Driver License with acceptable driving record.
• Successful candidates must pass pre-employment drug screen, job related physical and background check.

• Certifications are a plus (e.g. CompTIA A+, Network+, Security+, CCT, etc.)
• Two (2) years’ experience with Help Desk Support.
• Two (2) years’ experience with Desktop Support.
• Two (2) years’ experience with General Networking.
• Two (2) years’ experience with General Security.
• Two (2) years’ experience with Asset Management.

• Ability to serve the public and fellow employees with honesty and integrity.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of City policies and procedures.
• Ability to communicate and interact effectively with members of the public and co-workers.
• Skill in effective oral and written communication.
• Skill in the use of standard office equipment and software.
• Ability to exercise sound judgment in making critical decisions.
• Skill in resolving customer complaints and concerns.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to process and handle confidential…