IT Help Desk Technician — First-Line Support

A community college is seeking a Help Desk Technician responsible for providing first level technical support to students, faculty, and staff. The role involves troubleshooting computer issues, managing the ticketing system, and assisting with account problems. Candidates should have an associate’s degree or equivalent credit hours and at least one year of experience in a Help Desk position. Strong customer service and communication skills are essential, along with basic troubleshooting knowledge for Windows and office software.
The IT Help Desk Technician — First-Line Support position in the Other field is open for applications. This posting is for the IT Help Desk Technician — First-Line Support role at Inside Higher Ed, based in Baytown, TX, United States. We are looking to fill the IT Help Desk Technician — First-Line Support position at Inside Higher Ed in Baytown, TX, United States.