Retail Store Manager

Overview

Retail Store Manager to join our team. Compensation ranges from $14.70 to $24.50 per hour with a lucrative monthly bonus potential based on store performance.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open 9AM–6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Ability to earn unlimited commissions above hourly base rate.
• Vacation: one week after six months of active, full-time service; additional week after one year; 2 weeks on each anniversary thereafter; 120 hours after five years (adjusted per local requirements).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years (adjusted per local requirements).
• Employee discounts from day one of active employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees who meet program requirements.
• Access to over 10,000 discounts via First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager is accountable for day-to-day store operations and creating a positive, productive environment. Responsibilities include leading, coaching, and developing store employees; recruiting and retaining top talent; maximizing financial goals and managing customer relations/satisfaction; promoting a customer-centric environment; and analyzing financial statements to ensure goals are met and adjustments are made as needed.

The Store Manager will uphold asset protection programs, use marketing tools to promote the business, and target new customer acquisitions. Employees interact with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance. Pay is determined by location, qualifications, and experience. Reports to the area District Manager.

This is a representative list of duties and is not all-inclusive; other duties may be assigned as needed.

• Foster a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open/close the store, count cash drawers and merchandise, and ensure procedures protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and loan security.
• Administer store processes including inventory, loan management, merchandising, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and self-development training as requested.
• Communicate clearly with employees about the store’s mission and profit objectives.
• Stay up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) as required by law.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as needed.
• Flexible retail schedule, including weekends and holidays.
• Store Managers will work 45+ hours per week; hours are not…