Field Service Technician

Your mission is to deliver skilled on-site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Roles and Responsibilities:

• Perform diagnostic and repair services on portable air compressors, generators, and dewatering pumps in accordance with manufacturer's recommendations and traveling to customer locations.
• Perform diagnostics using OEM software for John Deere, Cummins, Isuzu, Perkins, Kubota, Kohler, and CAT. Determine possible causes and perform repairs.
• Test and document proper operating parameters.
• Provide basic tools for job along with normal maintenance of tools and equipment.
• Provide high level of customer service.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Train and assist other service technicians.
• Always promote and practice proper safety procedures and the correct use of personal protective equipment.
• Perform other duties as assigned.

Travel:

This position will serve the Houston area and approximately a 250 mile radius surrounding Houston. Extensive travel to customer locations is required, with some overnight travel.

Supervisory Responsibilities:

This position has no supervisory responsibility.

Experience:

• A minimum of 2 years of technical service experience maintaining and repairing industrial equipment is required.
• At least 5 years of engine diagnostics using OEM diagnostic software is preferred.
• At least 6 years of technical service experience maintaining and repairing compressed air equipment, dewatering pumps (Atlas Copco and other) or equivalent is preferred.

Education:

This position requires a High School diploma or GED.

Skills:

• Strong experience with repair knowledge of diesel emission systems (SCR, DPF, DOC).
• Strong electrical diagnostic background. 12v and 24v systems J1939 can bus systems.
• Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of portable compressors is strongly preferred.
• Ability to read and understand schematics is required
• Strong mechanical and electrical skills.
• A basic level of understanding and competence with computers and associated systems (Outlook, Excel, Word, etc.), business systems, distribution channels and accounting practices.
• Ability to work independently and be a self-starter.
• Excellent communication skills with a strong customer focus.
• Willingness to grow within the business.
• Must maintain a valid driver's license.

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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