Case Management Specialist

Founded in 1907 in Houston’s Second Ward (today’s East End), Baker Ripley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year.

Baker Ripley works with Neighbors in approximately 60 services locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well.

Through our work in socioeconomic mobility, health and wellness, and education, Baker Ripley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes, identifies barriers, and coordinates wrap-around services to promote retention and long-term success. The Specialist maintains detailed and timely documentation, conducts monthly contact sessions, verifies post-exit outcomes, and ensures customers are connected to the appropriate Workforce Solutions staff or community partners.

Through consistent follow-up, strong communication, and a customer-centered approach, the Case Management Specialist plays a critical role in supporting customers’ career advancement and program completion.

Key Responsibilities Enters information in the appropriate management information systems in a timely and accurately manner with adequate details regarding customer outcomes

Conducts monthly contact sessions to determine if any additional support or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit Track customers’ progress on their education, training, or career plans and identify barriers that may impact completion or employment outcomes.

Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.

Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.
2–4 years of experience in case management, workforce development, social services, or a related field

Experience in case management, workforce development, social services, or a related field preferred