Front Desk Clerk

Overview

Join the Del Monte Hotel Group team! We seek a driven Front Desk Clerk for our extended stay hotel in Beachwood. Competitive compensation and benefits, a supportive environment, and opportunities for professional development.

As a Front Desk Clerk, you will perform a variety of guest service activities while providing the highest level of service possible.

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability, block rooms.
• Program wake‑up calls.
• Handle guest mail and messages.
• Perform check‑out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide guests with information pertaining to available services and hours of the hotel (restaurant, pool, lounge).
• Provide guests with directions and information regarding local area.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions for proper operations, settings and maintenance. Report deficiencies.

• 1 to 3 months related experience; high school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time‑management and prioritization skills.
• Exceptional customer service skills.
• Ability to multi‑task in a fast‑paced environment.
• Basic computer and administrative skills.
• Availability to work a flexible schedule.
• Maintain a valid driver’s license from the state you reside in with no major violations.

• Competitive pay.
• Comprehensive benefit packages for full‑time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.