Catering Sales Director

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, the company is committed to providing ongoing training and development opportunities to help people build the skills and knowledge needed to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide.

The Senior Director of Catering responsible for the Cleveland Marriott East will solicit, book, and supervise banquet and catering functions to ensure customer satisfaction and profitability. The role includes market expansion, staff training, client liaison, and operational oversight of all catering activities.

• Select, train, supervise, and monitor the performance of catering staff in the proper preparation of banquet menus, memos, and files.
• Organize and conduct staff meetings to coordinate successful functions.
• Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs.
• Schedule and assign specific duties to all employees under supervision to ensure efficient operation of the catering department.
• Solicit new accounts and review previous banquet files to generate business.
• Oversee service of group functions that take place in‑house.
• Write banquet menus, memos, and send out event orders.
• Review and revise catering department guarantee sheets and weekly event sheets.
• Formulate and make revisions to annual and monthly forecasts.
• Negotiate, prepare, and write contracts and enter information into the diary book.
• Interact with clients to determine needs and direct staff accordingly.
• Respond to telephone and walk‑in inquiries of potential guests.

• Maintain vacation schedules for proper staffing.
• Perform other duties as requested, such as attending outside V.I.P. parties and social events.
• Attend menu, staff, and other hotel meetings.
• Perform duties of Manager On Duty Program as scheduled.
• Participate in the sales/catering department reader board program.

• Thorough knowledge of food and beverage products, proper preparation, and presentation.
• Ability to prepare signage for catering functions.
• Ability to lift and/or carry goods weighing up to 50 lbs. on an occasional basis.
• Effective communication skills in English.
• Ability to create special themes and menus.
• Ability to handle internal and external customers with high levels of patience, tact, and diplomacy.
• Ability to perform the role of Manager On Duty.

Education: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. College education preferred.

Experience: Two years combined prior catering and supervisory experience preferred. Minimum of one year supervisory experience or 3–5 years comparable catering, hospitality, or related experience.

Licenses or Certificates: Ability to obtain any government‑required licenses or certificates.

Grooming: All employees must maintain a neat, clean, and well‑groomed appearance (specific standards available).

Other: Additional language ability preferred. The hotel operates seven (7) days a week and twenty‑four (24) hours a day; employees may be required to work varying schedules to reflect business demands.

Pay starts at $75,000 plus bonuses, paid quarterly, if attained. The position offers a generous bonus program, excellent benefits, and a great team environment.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.