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Software Service Delivery Manager
Job in
Beachwood, Cuyahoga County, Ohio, 44122, USA
Listed on 2025-12-02
Listing for:
TechDigital Group
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Domain Expertise: Oracle eBiz Oracle Fusion Applications preferably in Manufacturing Domain. Also Service Delivery experience.
Role Overview
:
- As a Software Service Delivery Manager, you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications.
- It will have other ERP on iSeries Platform that you have to lead.
- You will lead service operations, drive continuous improvement, and ensure customer satisfaction through proactive management of incidents, service requests, and enhancements.
Qualifications:
- Proven experience managing Oracle eBiz or Oracle Fusion environments.
- Strong understanding of ITIL frameworks and service management principles.
- Excellent leadership, communication, and stakeholder management skills.
- Experience in incident, problem, and change management.
- Familiarity with software security practices and compliance standards.
- Ability to analyze complex problems and recommend effective solutions.
- Experience in driving continuous improvement and transformation initiatives.
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