Service Lead in Candy Store

Join to apply for the Service Lead in a Candy Store role at Ampersand Brands

Joining our team will be the sweetest decision you'll ever make!

At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy spreads joy with bits of optimism. We offer an optimistic culture, a fast‑paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts, which means we love giving people their first opportunity at employment, the first key to a store, and even the first store to run on their own.

As a part‑time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go‑getters who care deeply about their team and the community. They ensure that every guest who enters our store has a positive and inspiring experience.

• Help drive store‑level financial and operational results by monitoring the store's KPIs and taking appropriate action to achieve targets.
• Keep your team focused on guest engagement, sampling and sharing product knowledge.
• Maximize overall performance of the team through product knowledge education, coaching selling skills and leading by example.
• Assist in training, developing and motivating team members.
• Assist the Store Manager with paperwork, ordering, inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.
• Must be able to lift up to 25 pounds.

• Exceptional interpersonal skills: energized by working with guests and the team.
• A passion for meticulous quality: strong organization creates a highly efficient team.
• A bias towards action: able to lift and mobilize medium to large items up to 75 lbs with proper safety techniques.
• The desire to be coached and mentored: enjoy growing his/her potential.
• An eye for detail: clean store, extra touches matter.
• The desire to problem solve: like finding and fixing problems.
• Ability to multitask: prioritize and execute many tasks each day.
• A positive attitude and fun‑loving spirit: an optimist who embraces inner child and enjoys having fun on the job.
• Flexible availability: work busiest times and flex availability to meet business needs.

Guest‑icated: our guests are at the heart of everything we do.

Collaborative: we are a joyful mix of unique individuals working together.

Agile: we are flexible and open to change to be the best we can be.

Authentic: we honor what's real and authentic and give feedback from the heart.

Betterment: we drive continuous improvement.

11.70 – 12.00 USD per hour (Beachwood Place)

Mid‑Senior level

Part‑time

Sales and Business Development

Food and Beverage Retail

Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.