Store Protection Specialist

Ross, our leading off‑price retail chain with over 2,200 stores, is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. We value our people and offer a dynamic work experience with a chance for career growth and teamwork.

Job Overview

We are looking for a Loss Prevention Specialist to maintain a safe and secure environment at the store. The Specialist provides a visible presence at entrances/exits, deters theft, and collaborates with store leadership to ensure loss prevention directives are followed.

Essential Functions

Maintaining Safe & Secure Environment

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor while wearing company issued vest.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions courteously.
• Treats all customers and associates with respect.
• Recognizes associates using company recognition programs.
• Participates in internal and external partner meetings, conference calls, and training sessions.
• Performs other duties to support loss prevention initiatives.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains professional appearance in accordance with the company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
• Adheres to company policy for external theft response.
• Executes best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage.
• Trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

Qualifications And Special Skills Required

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Relationship building ability with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Compliance with all applicable federal and state laws and regulations for security positions, including background screening, physical examinations, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to lift or lower objects more than 25 lbs. from one level to another.
• Ability to regularly bend, stoop, or crouch.
• Certain assignments may require additional qualifications and skills.

Supervisory Responsibilities

None.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is an essential part of the company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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