Load Planner; Supply Chain​/Logistics

Load Planner (Supply Chain/Logistics) – Penske Truck Leasing

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Load Planners coordinate all processes and functions of freight movement and customer service. They process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third‑party carriers, update the system with current shipment information, and respond to internal and external customer inquiries. They also provide visibility to management and the customer by tracking, overseeing processes, auditing, researching, and troubleshooting operational issues.

Monday thru Friday 11:00 am – 8:00 pm

• Load‑building – adding shipments to a load, rating a load, securing carrier coverage and appointment setting; monitoring and resolving MCP email messages; identifying shipping opportunities for improved performance such as truckload multi‑stops and consolidated shipments.
• Provide excellent customer service to assigned account(s).
• Call center and shared email box responsibility.
• Provide visibility to management and the customer by tracking shipments, overseeing processes, auditing, load exception investigation, researching, and troubleshooting operational issues.
• Recover customer loads.
• Complete daily logs and trackers; provide detailed instruction for various customers and associates from other shifts by phone and e‑mail.
• Other projects and tasks as assigned by supervisor.

• High School Diploma (or equivalent) required;
  Bachelor’s Degree in Business or Supply Chain Management preferred.
• One (1) plus year of experience in Transportation/Supply Chain preferred.
• Strong attention to detail, accuracy, and sense of urgency.
• Strong written and verbal communication skills.
• Must be able to learn and regularly operate various computer systems across different platforms.
• Ability to develop and maintain professional working relationships with customers and Penske associates.
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of the SOP, solve problems, evaluate results, and determine if further action is needed.
• Ability to work First, Second and Third shifts as needed; flexibility with scheduling required.
• Plus One mentality (looking for additional ways to add value – going above & beyond expectations).
• Regular, predictable, full attendance is essential.
• Willingness to travel as necessary; work the required schedule; work at the specific location; complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history) and drug screening.

• Read, communicate verbally and/or in written form, remember and analyze certain information, and understand certain instructions or guidelines.
• Stand, walk, sit; use hands to touch, handle, and feel; reach with hands and arms.
• Occasionally lift and/or move up to 25 lb/12 kg.
• Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Penske is an Equal Opportunity Employer.

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Address: 3000 Auburn Dr, US‑OH‑Beachwood, Primary

Location:

US‑OH‑Beachwood

Job Category:
Logistics/Supply Chain

Job Function:
Logistics & Supply Chain

Job Family:
Operations

Employment type:

Full‑time