Business Support Assistant

We currently have an opportunity within our Adult Learning team for an experienced business support assistant to support in maintaining high levels of customer satisfaction for users of the centre.

The successful post holder will support in ensuring the facility is safe, secure, clean and tidy and set up as necessary and ensuring that customers receive appropriate information and advice in a professional, timely and friendly manner.

This post is integral in ensuring that full and complete information is collected, recorded and processed accurately and on time to meet the needs of the service and its funding bodies.

This opportunity is Term Time Only (39 weeks a year) and is for 30 hours per week Monday - Friday 9.00am – 3.00pm

This post will be primarily based at Beaconsfield Adult Learning Centre but on occasion travel to other centres may be required.

Please note the salary will be pro-rated of hours worked and include holiday pay.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

The main responsibilities and duties of the role require the post holder to:

• Provide a responsive ‘front of house’ and assist managers with monitoring of H&S checking within the centre, escalating any issues to a senior member of staff in an appropriate and timely way i.e. IT or premises issues
• Undertake housekeeping tasks as appropriate, to assist with promotional displays, monitoring of notice boards in line with service policy
• Receive and respond appropriately and effectively to, enquiries from staff and customers (in person, by telephone, webchat, email) and provide advice on enrolment, fees and next steps
• Enter data accurately and in the correct format; enrolments, withdrawals and transfers, loaned device records
• Use systems to obtain set reports (i.e. course starting/ course clashes), to provide accurate and relevant information to customers and managers.
• Co-operate with and support service colleagues with preparation of documents, reports and other materials to a clear brief and to defined standards and timescales using established formats and software.
• Make routine arrangements and bookings i.e. updating rooming diaries and liaise with Curriculum Coordinators to ensure all course cancellations and make-up sessions are booked as required.
• Check and record stock levels (Stationary/ utility/ refreshments) and request necessary supplies to ensure equipment and materials are available to colleagues when required.
• Follow established procedures for ordering resources, accept and check delivery of supplies, distributing accordingly.

Please see attached job description for further details.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based…