Patient Services Representative, Lead

Description

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Lead Patient Service Representative is responsible for the smooth administrative entry and exit of the patient. She/he determines any needs of the patient, updates any information and refers the patient to an Enrollment Specialist when appropriate. The Lead Patient Service Representative assists with the mentoring and ongoing training of new Patient Service Representatives and is a resource to all Patient Service Representatives throughout the organization.

The Lead Patient Service Representative is also a resource to staff in the absence of the Office Manager.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

To improve the health of our communities by providing equal access to quality healthcare

Achieve health equity for all

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

• medical insurance (two plans to choose from)
• dental insurance (through Guardian Dental)
• vision insurance
• life insurance paid by Westside with the option to purchase more paid
• short term disability paid for by Westside
• long term disability paid by the employee
• a 401(k) retirement plan with the match
• supplemental insurances.
• We offer a generous PTO package and flexibility to provide work/life balance.

Westside Family Healthcare is an Equal Opportunity Employer that values diversity.