Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.

Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at  and on Linked In, You Tube, X, and Facebook.

• Manage different sections of Mailroom according to standard guidelines & SOP
• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
• Sort, locate, open, inspect and bundle all incoming mail and publications
• Document, process and file all incoming and outgoing mail correspondences
• Distribute all inter-office mail for the facility departments
• Troubleshoot and perform simple preventive maintenance of machines
• Process check handling, deposit and reconciliation according to Company service standards
• Research case numbers for proper handling
• Handle inbound and outbound emails/calls
• Assisted with daily tasks as assigned
• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
• Comprehend and respond to customer inquiries.
• Identify, research, and resolve problems
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Should be able to handle basic day to day requirements of excel
• Customer service focus
• Basic Computer knowledge along with typing speed of 40 words/minute Insurance knowledge

• Bachelors
  - Business Administration
• Bachelors
  - Communication
• Bachelors
  - Hospitality Management
• Bachelors
  - Information Technology
• Bachelors
  - Marketing
• Certified Customer Service Representative (CCSR) - Transman Transman
• Certified Data Processor (CDP) - Linked In Learning
• ITIL Foundation
  - Axelos Axelos
• Professional Customer Service - SMG/KRC Poland Human Resources
• Supply Chain Design Certification
  - Linked In Learning

• Customer Care, Customer Experience (CX)
• Language English (Required)
• Language Proficiency
  - English (OVERALL
  - Proficient - C2)

Additional

Job Location
- Job Type Regular Master Skill List
- Customer Care
- Non
- Voice Remote Type
- Office Work Shift
- Day Job (United States of America)

The approximate annual base compensation range for this position is: 31,200 to 39,000 USD “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills,…