Community Manager- Cross Creek s

Community Manager - Cross Creek Apartments

Post: 3 days ago – Be among the first 25 applicants.

Job Title:

Community Manager – TAX CREDIT EXPERIENCE REQUIRED

Supervisor:
Senior Community Manager/Portfolio Manager/VP of Community Operations

FLSA Status:
Exempt (Salary)

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions.
• Required to work one weekend a month, preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move‑out.
• Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for the interviewing, hiring and onboarding all community team members. Order maintenance uniforms and s.
• Ensure a professional appearance and behavior at all times for self and community team members.
• Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Ensure thorough knowledge, implementation and enforcement of all company policies and procedures.
• Supervise leasing through office and leasing personnel to ensure effective sales techniques and methods.
• Approve and submit all invoices for payment through Nexus.
• Ensure prompt, efficient and courteous response to resident requests or complaints.
• Generate and analyze various reports, e.g., Leasing Trends, Financial Performance and Projections, Occupancy Verifications.
• Implement, design and maintain a resident retention program, such as referral programs or social activities.
• Ensure compliance with OSHA and company safety policies.
• Report any unusual extraordinary circumstances regarding residents or the community.
• Seek educational opportunities and self‑improvement for personal growth and development.

Directly supervise one or more team members in the office and/or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience. TAX CREDIT EXPERIENCE REQUIRED.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to effectively present information and respond to questions from managers, residents, customers and the general public. Ability to present information in one‑on‑one and small group situations.

Experience managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance.

Ability to perform basic arithmetic, calculate discounts, interest, commissions, proportions,…