General Maintenance Technician HVAC Specialist

General Maintenance Technician HVAC Specialist I

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Technicians may specialize as a COM (Change of Occupancy Maintenance) or resident service request technician or may be utilized to respond to multiple types of work orders. Associates may not be able to independently troubleshoot and problem-solve more complex residential maintenance issues. Primary responsibility is to perform maintenance functions in the community, including rental units, office buildings, residential areas, grounds and parking lots.

Perform general maintenance and repair of building structures and associated mechanical, electrical, plumbing, sanitary systems and equipment. Ensure that all service is performed safely and results in favorable customer feedback which is documented by favorable customer service survey results.

• Handles repair, troubleshooting and replacement of HVAC systems and parts.
• Responds to service calls, complete COM work and other property maintenance requirements including, but are not limited to cleaning, painting, interior/exterior decorating and maintenance, lawn maintenance, debris removal, plumbing, electrical work, smoke detector maintenance, repair or replacement of lights, roof repairs, heating/air systems maintenance, appliance repairs, etc.
• Transports, installs, and connects stoves, refrigerators, dishwashers and other electric and gas appliances.
• Loads and unloads trucks and other conveyances.
• Moves supplies and materials to proper location by wheelbarrows or hand trucks.
• Stacks materials for storage or binning.
• Collect refuse and salvageable materials.
• Transports equipment, furnishings and appliances to job sites.
• Repairs and fabricates window and door screens and frames.
• Digs, fills and tamp earth excavations.
• Levels grounds using pick, shovel, tamper and rake.
• Shovels concrete.
• Cleans culverts and ditches.
• Cuts trees and brush.
• Operate power tools and lawn mowers.
• Removes floor tile, sheet vinyl, ceramic floor tile, and plywood.
• Remove damaged drywall.
• Operates power blowers or brooms to remove leaves and debris from rooftops, sidewalks, and driveways.
• Ensures work-site clean up.
• Responds to and completes on-call after hour emergency and urgent repairs.
• Updates work order status including time, materials, and notes on mobile devices provided in an accurate and timely manner.
• Completes and submits all required paperwork in an accurate and timely manner.
• Keeps supervisor well-informed of activities, results of efforts, problems identified/potential problems, etc.
• Recommends corrective actions to supervisor.
• Maintains vehicle and vehicle inventory as prescribed.
• This position requires driving for the Company using either a Company vehicle or a Personal or Rental vehicle for more than 50% of the time.
• Schedules and performs routine preventative maintenance on all appropriate equipment and tools as directed by Maintenance Supervisor and Community Manager.
• Diagnoses and performs minor or routine maintenance and repairs within homes and throughout the property.
• Inspects and helps coordinate all needed make-ready repairs and services.
• Assists in keeping grounds neat and free of litter.
• Performs any additional duties assigned by Maintenance Supervisor and Community Manager.
• Contributes to a positive team environment and happy resident base.

• High School Diploma or GED Required
• Vocational or Technical training Preferred
• Less than 1 year Required
• 1-3 years of work experience in HVAC field. Preferred
• Computer Literacy - Basic familiarity with computers. Navigate at a basic level within web-based applications.
• Written Communications - Read, and write in English in order to understand basic instructions and take direction from supervisors; communicate effectively with clients, visitors and other organization staff; and respond to basic questions.
• Oral Communications - Understand spoken English in order to follow basic instructions and take direction from supervisors; communicate effectively in basic English with clients, visitors and organization staff in response to routine questions.
• Knowledge - Basic knowledge of fundamental concepts, practices and procedures with the ability to use in routine situations. Specialized knowledge not required.
• Team Work - Work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service - Demonstrate a positive attitude and respond to requests in a timely and respectful manner.
• Flexibility/Adaptability - Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.
• Must demonstrate basic competency in carpentry, plumbing and electrical trades at a minimum as assessed through written, verbal and hands on assessments. “Skilled” based on assessment in HVAC. Candidate should have knowledge of the…