Support Specialist; Hybrid

Position Summary

The Staff Support Specialist is responsible for performing assigned clerical duties such as typing, copying, mail handling and filing of personnel and client records to meet all licensing and/or state and local law and code. In this role, the Staff Support Specialist may interact with the general public, community partners, legal parties, and Texas Family Care Network staff. The Staff Support Specialist may also manage information, create reports and assist Case Management Staff and Directors to manage behind the scenes business operation in a manner consistent with the organization’s mission.

Must maintain confidentiality of information and exercise discretion when providing information.

Responsibilities

• Works with units to prepare notifications, schedules and ensure they are sent to appropriate parties.
• Maintains communication with case management staff and supervisor to ensure all information received is recorded timely and accurately.
• Types correspondence and notifications.
• Documents in a clear and organized manner that meets the expectations of Texas Family Care Network and all licensing requirements.
• Uploads information into data management systems in accordance with policy.
• Completes all assigned typing and word processing tasks in a timely manner by maintaining current computer skills.
• Generates reports as requested by management.
• Creates and disperses referrals for services.
• Participates in child pending placement shifts as needed.
• Develop and maintain tracking systems that provide accessible information listing all needed information including incomplete documentation.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Reports expenses and provides supporting documentation.
• Adheres to deadlines for expense reports.
• Establishes and maintains appropriate rapport with all clients, families, and colleagues inside and outside of the organization.
• Performs other duties as assigned to maintain unit operations including performing various clerical duties (i.e. typing, filing, faxing, copying, answering/receiving telephone inquiries, relaying messages, etc.).
• Attends meetings and takes meeting notes as requested.
• Attends work regularly in accordance with agency leave policy.
• Stays current on Texas Family Care Network policies and procedures while maintaining a proper work environment that meets state and federal regulations.
• Maintain confidentiality with all records and correspondence.
• Completes online learning and policy acknowledgements by due date.
• Attends and participates in all required trainings.
• Effectively uses work Outlook Calendar as instructed by supervisor/director to reflect daily and weekly tasks.
• Performs other duties as assigned by supervisor and/or director.

Essential Qualifications

• Education/Credentials/Licensure:
  • High School diploma or GED.
  • Associate degree preferred.
• Experience:
  • At least one year office experience preferred.
• Clearances:
  • DPS
  • DFPS
  • FBI
  • Child Abuse clearances
• Medical coverage available with a Health Savings Account (HSA) with 100% employer match
• Prescription coverage
• Dental and vision plans
• Dependent Care Flexible Savings Account
• Retirement savings plan with an employer match
• Free life insurance and AD&D
• Paid Time Off
• 9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
• Tuition reimbursement (if applicable)
• Employee Assistance Program (EAP)

High School or better.

Associates or better.

Experience in an office setting.

Equal Opportunity Employer
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