Financial Service Representative

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The position of Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR is responsible for answering questions and providing information upon request from bank customers and assisting them in understanding and utilizing the banks products and services. Opening and servicing new and existing bank customers accounts. The FSR will assist and support the Lobby Manager in leading other employees to meet and exceed excellent customer experience.

Maintain and operate a teller cash drawer in order to process customer transaction requests. Establish and maintain customer records in order to adhere to all banking regulations.

• Interview consumer(s) desiring to establish a banking relationship with Third Coast Bank SSB.
• Responsible for maintaining current knowledge of bank products and services offered.
• Open new accounts and service existing accounts for personal and commercial customers.
• Obtain consumer identification information as required per CIP and the USA Patriot Act. (Information must be obtained prior to opening an account.)
• Obtain all required identification information and commercial documentation for business customers as required per CIP. (Prior to opening a business account.)
• Update customer files, signature cards, resolutions, etc. for bank records.
Screen personal account holders via Chex Systems.
• Screen commercial accounts via FIS eAccess/Chex Systems online.
• Process ATM/Debit Card and check order requests.
• Establish and reset online banking access through Net Teller.
• Cross-sell bank products and services to new and existing bank customers.
• Open, close and service certificate of deposits for personal and commercial customers.
• Process Individual Retirement Accounts (IRA) opening, closing, and transfer request.
• Establish and update new account files.
• Maintain daily rate sheet.
• Serve as a Notary for bank customers as well as bank personnel* (if approved by bank Cashier).

The Financial Service Representative must help assure compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

No travel is expected for this position.

This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.

This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

• High school diploma or general education degree (GED) required, Bachelors degree preferred; minimum of one (1) year teller experience, two (2) years of new accounts experience of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution cash handling and customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
  
  Bilingual in Spanish is preferred.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.