Branch Manager

Join to apply for the Branch Manager role at Regional Finance (Regional Management Corp.)

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve.

As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.

The Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.

• Regional offers competitive pay!
• You are eligible for a monthly bonus.
• You will have promotion opportunities.
• All full‑time team members have access to medical, dental, vision and 401(k) benefits.
• Pays an average of $72,000 (variations by location and cost of living).

• Manages and inspires team members to perform to their full potential, driving branch profitability.
• Exercises a degree of independent judgment in making decisions affecting employees and branch work within company policy guidelines and District Supervisor oversight.
• Subject matter expert on personal loan product offerings to present loan solutions.
• Creates and maintains branch operations solvency by controlling assets, proper credit extension and follow‑up with past‑due customers.
• Establishes and builds customer relationships through exceptional service.
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and efficiency by training and adjusting errors.
• Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.
• Works with Recruiting and District Supervisors to address branch staffing needs.
• Cultivates new relationships with local retail businesses and partners with Account Managers to maintain strong relationships, handle complaints and train business partners in company policies and procedures.
• Oversees the following duties:
  • Approves and closes loans as necessary.
  • Develops a plan for past‑due resolution.
  • Delegates all collection activity daily and follows up for completion.
  • Processes insurance claims and maintains proper records.
  • Telephones and sends collection material to past‑due customers.
  • Accepts and posts payments.
  • Processes and reviews loan documentation.
  • Answers telephone calls as needed.
  • Completes month‑end reporting.
  • Approves branch expenses and signs checks for branch expenses, loans and remittances.
  • Approves all supply requisitions.
  • Verifies cash by balancing cash drawers and maintaining cash count record.
• Other duties as assigned by leadership.

• High School Diploma or Equivalent.
• 2 years of management experience or completion of required Management Trainee program.
• Valid Driver’s License and reliable automobile with liability insurance.
• Must pass drug screen, criminal and credit background checks.

• 1+ years of Consumer Finance experience.
• College degree a plus.
• Willingness to relocate for career advancement.

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer‑service minded with the ability to relate well with a broad spectrum of people.
• Thrives in a pay‑for‑performance atmosphere.
• Proven ability to multi‑task.
• High degree of integrity, confidence and sales mentality.
• Adaptable to an ever‑changing environment with a desire for career advancement.
• Problem‑solving skills, empowerment of others, emotional intelligence and conflict management skills.

This position works in an office providing consumer loan products in person and over the phone. Occasionally it requires driving in a personal vehicle. The Branch Manager typically works more than 40+ hours each week;
Monday through Friday with some Saturdays and overtime required. This position is considered exempt for federal wage‑hour law purposes.

Regional is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law. Policy applies to all phases of the employment process.