Service Center Manager

Create an environment that inspires and engages the Service Center team to deliver results;
Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.

• Individual must be able to perform the essential duties with or without reasonable accommodation.
• Engage employees in understanding, ownership, and compliance with all safety guidelines, drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.
• Ensure all required incident reporting is performed in a timely manner using the appropriate process.
• Oversee the implementation of corrective measures arising from incident investigation and hazard reports.
• Prepare the Service Center cost budget and monitor expenditures to ensure compliance.
• Monitor workflows throughout the Service Center to ensure the timely accomplishment of service, warehouse, and logistics duties.
• Track KPI’s that measure inside sales and warehouse efficiency and the quality and timeliness of customer service.
• Take action to drive continuous improvement and address shortfalls.
• Ensure cycle count programs are executed according to plan.
• Lead employees to anticipate and solve problems and plan for workload changes.
• Motivate and challenge employees and encourage growth and development.
• Promote strength and address weaknesses.
• Set clear expectations and measure results and communicate consistently.
• Provide timely, candid feedback and hold people accountable.
• Identify and initiate or obtain training required for employee success in performing duties.
• Maintain confidential information pertaining to normal supervisory duties.
• Administer, communicate, and promote awareness and compliance with MRC policies, procedures and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.
• Develop annual Service Center business plans to identify service and efficiency improvements.
• Control, perform or oversee inside sales activities including quoting, sourcing materials for customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel.
• Share market intelligence and sales opportunities with Regional Sales personnel.
• Coordinate with regional and corporate sales resources to deliver services required to support new businesses.
• Lead the Service Center Location to deliver on the service, support, and strategic needs of corporate accounts.
• Identify and implement solutions to customers’ needs.
• Work with Regional Sales and National Accounts to determine how to charge the customer for additional service.
• Develop and maintain standards that deliver service excellence.
• Lead the resolution of Accounts receivable issues that are preventing MRC Global from collecting payment for goods and services provided.
• Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable partnerships.
• Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills.
• Keep management informed of the area’s performance; provide advice on those matters that are mutually pertinent.
• Manage confidential information appropriately, including pricing and contract information, resale costs, and expense items.
• Carry out other duties within the scope, spirit, and purpose of the job.

• Any combination of requirements, which provide knowledge and abilities necessary to perform essential…