RSVP Volunteer Specialist

Working Title:

Volunteer Specialist Part-Time (30 hours/week)
Department:
Retired & Senior Volunteer Program
FLSA:
Non-Exempt
State Classification:
Program Specialist I
Class Number: 1570
Salary:
Group: B17 ($42,976 – $64,469)

Performs routine (journey-level) consultative services and technical assistance work. Work involves planning, developing, implementing, enhancing and expanding an agency program and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May train or provide guidance to others. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

• Performs a variety of technical, training, research, planning, policy, program assessment, and administrative activities related to assigned program(s). Assists with management, evaluation and coordination of volunteers and stations. Works with local, state and national groups involved in volunteer services.
• Provides support to and collaborates in the planning, development, implementation, analysis and documentation of an agency program.
• Serves as a liaison to staff, government agencies, community organizations and the general public to assist in explaining program specifics and requirements. Maintains effective working relationships and communication with organizational and program staff, volunteers and community partners.
• Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s). Participates in outreach and networking activities, meetings and presentations. Designs and implements volunteer recruitment strategies to include rural areas.
• Monitors and reviews compliance with requirements, laws, regulations, policies and procedures for assigned program.
• Conducts volunteer and station enrollment, screening, interviewing, skills matching, orientation, onboarding, training and placement in timely manner. Ensures volunteer station Memorandums of Understanding are updated and renewed in accordance with program requirements.
• Participates in the planning and execution of volunteer recruitment, recognition and retention events and in continued volunteer engagement initiatives to encourage long-term service.
• Assists in managing comprehensive volunteer databases, social media pages and websites. Collects and inputs data and develops reports using comprehensive volunteer database and other software applications.
• Designs and maintains volunteer instruction/training manuals, assignment descriptions, forms, newsletters and other records. Prepares reports on volunteer services and programs.
• Assist in conducting surveys to gather output and outcome data and reviews to determine compliance with laws, regulations, policies and procedures.
• Assists in reviewing and evaluating information on service delivery system methods, outputs and activities to identify gaps in resources and recommend improvements.
• Assists with the collection, organization, analysis and/or preparation of materials in response to requests for program information and reports.
• Attend trainings and conferences as needed.
• May represent program on committees and councils and at community meetings.
• May collaborate with program staff in determining trends and assist in resolving technical problems.
• May make recommendations and assist in coordinating activities to produce a more effective program.
• May train, lead or provide guidance to others.
• Performs related work as assigned.

Three years’ experience in a field related to the agency…