Data Center Logistics Team Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short‑term and long‑term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people‑first approach, Milestone continues to deliver industry‑leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The Logistics Lead is responsible for overseeing the activities and responsibilities of the Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high‑level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership and operations Management daily.

• Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client‑specific key performance indicators
• Observe and report on service trends across individuals and the team as a whole
• The main point of escalation for issues that are blocking the Logistics Technicians
• Completing and supervising requests for materials and equipment
• Managing Inbound services and shipment deliveries to appropriate locations and remote end users
• Managing deployment to all local sites
• Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests
• Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success
• Oversees or conducts the initiation of monthly cycle counts and documentation that follows
• Categorize variances, track root causes, and follow up on remaining open tasks
• Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
• Report trends and observations, actively participate, and lead root cause analysis to resolve issues
• Drives and reports on all process improvement gains in their area
• Works with their team and Operations Manager to identify and create process improvements
• Work with cross‑functional teams to resolve issues and provide optimal service execution
• Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level
• Report out daily on all shortages or issues that block your department from providing client‑specific key performance indicators
• Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained

• Minimum of 3+ years of Leadership Experience with IT Service Delivery Management or Logistics environment
• Bachelor's Degree preferred or equivalent work experience
• E…