Specialist, Student Services, Beaverceek

This position is designed to directly support students at the Beavercreek location by providing necessary support at the Student Services desk. This position is an integral point of contact for new and current students. This position supports all areas of Student Services, including, but not limited to, admissions, records and registration, financial aid, billing questions, student technology support and general customer service responsibilities.

The Student Services Specialist prioritizes connecting with parties in a meaningful, trauma-informed way to promote a sense of belonging on campus. They are the primary contact for one-stop Student Service support. Position is not benefit eligible.

Shift: Monday-Thursday, depending on demand and staffing schedules. 20 hours a week.

Location:

Beavercreek

This position is not eligible for telecommuting.

• Welcomes and provides quality, accurate, and responsive customer service as the initial point of contact for student inquiries. Coordinates front desk operations and ensures appropriate coverage to provide consistent and timely service to students.
• Providesgeneraladmissionsinformationtoprospectivestudentsandparents.
  
  Distributesprograminformation,includingviewbooks,enrollmentsteps,Accuplacerstudymaterials,andotherresources.
• Assistswithprocessingstudentregistrationanddrop/addrequests,nameandrecordchanges,andin-schooldefermentrequests.
• Orients new students to Clark State’s online systems, including assisting with login and navigation of myClark
  
  State portal, Self Service, the virtual bookstore, student email, Blackboard, and other student resources.
• Servesastheinitialcontactforstudentfinancialaidinquiries.
  
  Respondstoroutineandentry-levelfinancialaidquestionsandprovidesassistancewithFAFSAcompletionandrelatedprocesses.
  
  Receivesincomingfinancialaiddocumentsandprocessesverificationformsforthird-partyagencies.
• Providesgeneralsupportforacademicadvisors.
• Assistswiththeplanning,coordination,andexecutionofstudenteventsandengagementactivitiesoncampus.
• Maintainsknowledgeofstudentservices-relatedtechnologytoassiststudentsinneed,including
  
  Blackboard,Self Service,accountaccess,MFA,Colleague,Register Blast,CRM,andothersystems.
• Performsofficemanagementduties,including organizing,filing,usingtheprinterandscanner,andstockingsupplies.
• Providesgeneraladministrativesupportforregionallocations,asneeded.
• Performs all other duties as assigned by the supervisor.

Six months to two years of similar or related experience

High school diploma or equivalent required. Higher education completion preferred. Certificates, Licenses, and Registrations:
Requires travel to multiple campus locations; a valid driver's license and/or dependable transportation is required.

• Accountability:
  Takes responsibility for completing assigned tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate.
• Communication
  
  Skills:
  
  Highly collaborative with excellent communication skills.
• Culture of Care:
  Cultivates a supportive environment by interacting with others through a trauma-responsive culture of care.
• Customer Service:
  Serves both internal and external customers in an efficient, timely, and pleasant manner; maintains a professional appearance.
• Reliability:
  Consistently punctual and dependable. Completes thorough, high-quality work on schedule while identifying and assisting in solving problems.
• Team Environment:
  Collaborates effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College's mission, vision, and goals.
• Technology:
  Familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications.
• Time Management:
  Highly organized with strong time management skills, ability to work independently, and effectively prioritize tasks.

While performing the duties of this job, the employee is required to sit; use hands to finger, handle or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Regular exposure to favorable conditions such as those found in an office, with a minimal amount of noise.