Senior CX Operations & Process Excellence Lead
Listed on 2026-10-09
-
Business
Change Management, AI Business & Operations
Coinbase is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling for a global Customer Experience operation. You will translate multi-year CX goals into a clear portfolio of programs that improve quality, efficiency, and the Specialist experience across in-house and BPO sites.
You will collaborate with Product, Analytics, and WFM to design queue strategies and automation, and you will drive change management at scale with global
The Senior CX Operations & Process Excellence Lead role at Coinbase, Inc. is now open for applications in Columbus, OH, United States.
Join us at Coinbase, Inc. as our next Senior CX Operations & Process Excellence Lead in Columbus, OH, United States.
We are currently recruiting a Senior CX Operations & Process Excellence Lead for our team in Columbus, OH, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).