Desktop and End User Support Technician

Core4ce
Desktop and End User Support Technician
1017‑383

The IT Desktop Support Technician will provide front line support for day‑to‑day information technology (IT) operations, which may include providing hardware and software support in person and remotely, provisioning and shipping hardware, installation setups, backups/restores and other system maintenance. The Desktop Support Technician will also be responsible for assisting with documentation, implementing solutions, as well as tracking hardware and software inventory.

Along with day‑to‑day responsibilities, there may be special projects and the opportunity to learn other skills and technologies.

• Provide IT support to end users both in person and remotely
• Provision and ship computer hardware
• Create and manage user accounts in Microsoft 365
• Help desk ticket creation and resolution
• Perform hardware maintenance and software support
• Assist with other IT needs as directed

• A minimum of 2 years of professional experience in information technology or a directly related field or a degree from an accredited university
• Ability to obtain a secret security clearance
• Experience providing IT support to users via phone, email, and/or in person
• Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products
• Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software
• Must be able to work in a dynamic team environment
• Ability to analyze and research problems of a basic nature and make recommendations as to their solution
• Able to lift at least 30 pounds

• Bachelor's degree from an accredited university
• One or more IT certifications such as A+, Security+, Network+, ITIL, etc.

Core4ce is a team of innovators, self‑starters, and critical thinkers—driven by a shared mission to strengthen national security and advance war fighting outcomes.

• 401(k) with 100% company match on the first 6% deferred, with immediate vesting
• Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
• Unlimited access to training and certifications, with no pre‑set cap on eligible professional development
• Tuition assistance for job‑related degrees and courses
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules
• Got a big idea? At Core4ce,
  The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.

Beavercreek, Ohio, United States

Full‑Time / Regular

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.