Atlassian Subject Matter Expert

Job Details:

Job Location:

Beavercreek Office - Beavercreek, OH 45431, Position Type:
Full Time, Travel Percentage:
Up to 10%, Job Category: SME (S), Why Sabel Systems

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Rather than simply proposing transformation, we implement and operate it  method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.

Complexity Simplified. Mission Amplified.

• Migrate data from Atlassian Data Center Edge (aka on-prem) to an Atlassian Data Center Microsoft Azure environment
• Collaborate directly with customers over MS Teams or email to understand their concerns with Jira/Confluence/Jira Service Management and help troubleshoot Jira/Confluence/Jira Service Management configuration changes
• Configure simple Jira workflow, issue types, board filters, custom screens, custom fields, components, swimlanes, Jira boards, and establish board permissions
• Build Jira and Jira Service Management custom automations
• Configure Jira Plans/Roadmaps
• Create Confluence pages, dashboards, metrics, and document repositories
• Create Confluence macros to help customers develop dashboards and metrics
• Understand and be able to explain the utility of configuring a Jira Kanban vs Scrum board
• Use Adaptavist Script Runner in creating workflow customizations, field behaviors, custom listeners, and automations
• Create Jira Query Language (JQL) and Confluence Query Language (CQL) filters
• Adhere to Sabel policies related to service level agreements (SLAs), responding to customer support requests in a timely manner and following up with customer, as needed, to ensure satisfactory customer support experience
• Maintain new customer troubleshooting solutions documentation in Confluence to share with Sabel teammates
• Ability to independently research potential solutions on Atlassian community pages or conduct a web search
• Creating Jira/Confluence/Jira Service Management how-to guides or presentations, as requested by customer or manager, proofreading for correctness and ensuring proper spelling, grammar, and punctuation prior to release to customer or manager
• Writing user troubleshooting instructions when solutions are discovered and sharing those solutions with your internal Sabel team to knowledge-share
• Coordinate appropriate meeting times with customer, send a MS Teams invite, and join call to assist customer on-time, scheduling and attending follow-up meetings as needed
• Attend daily stand-ups (DSUs), Sprint Reviews, Retrospectives, and any other team meetings on-time
• Maintain professional communications and appearance with customers and team members, responding to emails and participating on MS Teams calls promptly
• Conduct remote and/or in-person Jira/Confluence/Jira Service Management demonstrations, as required
• Manage individual daily work tasks within a Jira board and SharePoint or Jira Service Management technical support ticketing system

• US Citizen with ability to obtain minimum of Secret level security clearance
• Strong spoken and written English skills
• 5+ years of…