Teamcenter PLM & IT Service Manager

Teamcenter PLM & IT Service Manager# Teamcenter PLM & IT Service Manager Hybrid   
• Beavercreek Office - Beavercreek, OH 45431## Overview Position Type Full Time

Travel Percentage Up to 10%## Description#
** Why Sabel Systems
** Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Rather than simply proposing transformation, we implement and operate it  method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.
*** Complexity Simplified. Mission Amplified.***#
** What You’ll Do
*** Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.
* Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.
* Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.
* Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.
* Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.
* Serve as a primary liaison between government stakeholders, program leadership, and technical teams.
* Oversee project and user onboarding, application access, configuration requests, and operational changes.
* Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.
* Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.
* Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.## Qualifications#
** What You Bring**##
** Required
* ** US Citizen with an active Secret security clearance
* 7+ years supporting or administering Siemens Teamcenter PLM, with advanced hands-on troubleshooting and configuration expertise.
* 5+ years of experience managing a Tier 1/2 service teams
* Must have a bachelor’s degree in an information technology–related field (Computer Science, Information Systems, or a closely related discipline)
* Must have ITIL V3 or V4 Foundation certification or be willing to obtain the certification within 60 days
* Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.
* Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.
* Must be DoD 8140/8570 IAT Level II compliant or be willing to get certified within 60 days
* Strong communication, customer relationship management, analytical, and documentation skills.
* U.S. citizenship and ability to meet applicable DoD security and access requirements.##
** Preferred
* ** DoD or federal PLM program experience; familiarity with government contract reporting and CLINs.
* Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience.
* Service Now, SharePoint,…