Account Manager

The position is responsible for managing, developing and coordinating resources to support large accounts. Additional accountabilities include, but not limited to: serves as a liaison between company, clients and employees for accounts; schedules jobs and allocates the necessary resources to address the client's request(s); completes billing, payroll and revenue reporting; maintains a consistent flow of communication with clients; consistent and accurate data entry;

addresses all clients issues; and monitors quality assurance on all jobs conducted for assigned accounts.

ACCOUNTABILITIES AND RESPONSIBILITIES

* Manage various accounts; field calls and requests; serve as liaison between company and clients

* Monitor the status of work being completed

* Work with Operations Manager and or Director of Operations at different locations on a daily basis to ensure the proper preparation of work orders and scheduling

* Engage clients in a positive manner via phone and e-mail regarding work performed; build client relationships and maintains client feedback database (CRM)

* Conduct pre and post walks consistently to monitor the quality of service delivered; quality of service needs to exceed the client's expectations

* Post addition client notes to CRM

* Maintain client files; support regional team in handling of appointments and contacts

* Submit and update client schedule notification letters; invoice clients for services performed

* Maintain a consistent flow of communication with clients

* Control the Accounts Receivable and billing for accounts in accordance with procedures

* Complete billing, payroll and revenue reporting to company standard

* Administer the proper paper/electronic data flow to and from different locations and accounts and the Central Administrative Offices

* Communicate issues, concerns and questions to supervisor

EXPECTED RESULTS

* Effectively manage multiple accounts and efficient coordinate resources to address client needs

* Timely and effective response to client needs

* Consistently monitor clients and make adjustments to ensure AR goals, invoice processing objectives and data entry standards are met

* Exceptional mitigation of client issues and immediate resolution of service delivery

* Continuous maintenance and development of relationships; alignment of efforts within the team

* Adherence to all policies and procedures