Dispatch Scheduler Rep

Overview

Dispatch Scheduler Rep needs 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.

• Schedule service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.
• Support warehouse and/or other office functions.
• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Create work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.

• Must possess good decision-making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion.
• Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.