Therapydia - Front Office Coordinator

Therapydia – Front Office Coordinator

Alliance Physical Therapy Partners is looking for a full-time Front Office Coordinator to join our team.

The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for communicating company policies, procedures, and insurance information effectively and professionally. The position follows all compliance, Medicare, and HIPAA policies.

• Complete daily general office and administrative duties
• Oversee the collection of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation

• Basic computer skills including proficiency with Microsoft Office and Outlook
• High School Diploma or GED required
• Two years of experience in a medical office, customer service, or similar business setting preferred
• Ability to communicate effectively and professionally with a wide variety of people
• Strong organizational skills with attention to detail and accuracy
• Ability to handle multiple tasks in a very busy environment

• The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl