Court Support Specialist

Do you have experience working in a legal office, court, or other public safety setting? Do you want to play a part in ensuring everyone in your community has access to justice? Beaverton Municipal Court wants to hear from you!

Beaverton Municipal Court is hiring a Court Support Specialist 2 to provide in-person assistance to court visitors and support the court’s day-to-day operations. Court Support Specialists work at the court’s public service counter and in the courtroom, as well as processing work queues to ensure that case files, documents, and correspondence are handled promptly and accurately.

We’re looking for candidates who:

• Can communicate clearly and respectfully with people from all backgrounds, especially during stressful or emotional situations.
• Have experience handling cash and card payments and following daily balancing procedures.
• Enjoy variety in their work day and feel comfortable shifting between customer service, courtroom support, data entry, and other tasks as needed.
• Are interested in learning legal terminology and following court policies and procedures.
• Work well in a team environment and can thrive in a workplace where tasks and responsibilities are shared.
• Take pride in getting details right, especially when reviewing documents, entering data, and preparing notices that affect court cases.

Court Support Specialists are the public face of the court for callers and visitors, and every interaction helps ensure that community members can navigate the justice system with dignity and support.

This is a full-time, non-exempt, SEIU-classified position. The schedule will be Monday-Friday, during city business hours. Because this role provides in-person customer service and courtroom support, it is not eligible for remote or hybrid work. There is one full-time vacancy, but this recruitment may be used to fill additional temporary or part-time vacancies that arise in the next six months.

• Provide in-person customer service at the court’s public counter and over the phone, helping people with payments, forms, filings, and general court questions.
• Remain calm while using de-escalation skills and solution-oriented support to calmly assist people who may be upset, confused, or stressed.
• Take cash and card payments, issue receipts, and balance daily totals accurately.
• Support traffic court proceedings by clerking in the courtroom, entering case updates, and assisting court staff during hearings.
• Receive, process, and respond to incoming correspondence, ensuring all documents are reviewed for accuracy and completeness prior to routing them for court action
• Enter and update case information in the court’s case-management system.
• Process work queues, filings, and legally required notices to keep cases moving on schedule.
• Complete forms, reports, and other correspondence using Adobe and other standard office software (Word, Excel, Outlook, etc.)
• Follow established court procedures to handle confidential and sensitive information, and apply legal terminology correctly during daily tasks.
• Work collaboratively with coworkers to share workload, solve problems, and maintain smooth operations.
• Additional duties are outlined in Court Support Specialist 2 class specification.

• High school diploma or GED, and
• Two years of experience in a high-volume customer service environment, including
  • Cash handling experience, and
  • 1 year of experience in a criminal justice, legal, or public safety environment; or
• An equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position.

• Valid driver’s license and ability to meet the city’s driving standards.
• Ability to pass reference checks and education…