Senior SBA Relationship Manager

Location:

4735 SW Hall Boulevard, Beaverton Oregon

The Business Banking Mission is to be our client's trusted advisor by providing financial solutions that help our clients grow profitably.

The role of the Small Business Administration Relationship Manager (SBA RM) is to prospect and sell new clients as well as expand existing client relationships by consistently delivering the BB value proposition (clients bank at Key because their business is understood, their time is valued, and solutions are provided to simplify their lives).

The SBA RM will be responsible for functions that align with the Key Sales Process (Pipeline & Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in daily work to create a positive Client Experience. This includes:

• Maintains an in-depth knowledge of SBA products and a basic knowledge of broader business banking product services as well as knowledge of competitors and competitive products.
• Employs a disciplined approach to prospecting.
• Impacts district referral pipeline via established internal and external centers of influence.
• Actively participates in Community organizations to source business development opportunities and demonstrate Key’s commitment to the local community.
• Generates leads by utilizing all resources available using databases, COIs, industry trade groups, and internal Key Bank partnerships.

• Maintains a current comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data.
• Understands what differentiates Key Bank and develop your unique sales approach that differentiates you in the marketplace.

• Proactively grows full client relationships (deposit/credit relationships), aggressively manages non-profitable client relationships to profitable levels or to alternative delivery channels.
• Becomes proficient at uncovering what will motivate a prospect to purchase our services.
• Makes joint calls with BBRMs and SBRMs to enhance their SBA product knowledge.

• Actively listens to concerns, presents solutions to decision makers and obtains a clear yes, no or next step.
• Functions as client’s credit sponsor with credit campus to facilitate the underwriting process and credit approval.
• Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred.

• Ensures ongoing contact with new clients to enhance client’s initial experience with Key.
• Solicits satisfied clients for referrals to others they know who may need your services on a regular basis.
• Aggressively pursues district client acquisition and fee income goals by successfully closing profitably structured deals.

• Undergraduate degree in business/related field or equivalent work experience.
• A minimum of 5 years' experience in SBA lending experience required.
• A minimum of 5 years' experience in demonstrated sales and business development experience with proven results required.
• Strong customer service skills.
• Excellent verbal and written communication skills and strong presentation skills.
• In depth knowledge of SBA products (7(a), 504 and Express) and the SBA Standard Operating Procedures.
• Knowledgeable of financial products and banking regulations.
• Demonstrated experience with and broad understanding of personal and commercial financial statements.
• Proven experience with and comprehensive understanding of commercial lending and small business operations.
• Proficient in personal computer applications.

• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the…