Account Resolution Specialist

Account Resolution Specialist - Position at Pacific Office Automation, Beaverton, OR

Pacific Office Automation (POA) is a leading, independently owned document imaging and technology dealer with over 40 years of experience in office equipment and technology sales and service. With more than thirty branches in eleven western states, we partner with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

Fast‑paced sales office seeks an Account Resolution Specialist who is eager to start a career and open to training. This role focuses on managing past‑due accounts, resolving discrepancies, and maintaining excellent customer relationships.

• Make outbound calls on past‑due accounts
• Analyze aging reports and document all account activities
• Demonstrate professionalism, discretion, and good judgment when interacting with coworkers, customers, and vendors to ensure timely resolution of discrepancies
• Communicate cross‑functionally with sales and senior management to accelerate the collection process

• Advanced problem‑solving skills, organized, able to prioritize projects in a fast‑paced environment
• Proficiency in Microsoft Office and confidence in collecting payments while maintaining strong customer relationships

• 2+ years of collection experience is a plus, but training is provided

• Opportunities for advancement into leadership roles
• Team‑player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401(k)
• PTO, vacation, sick leave
• FSA/HSA programs
• $17‑20/hr DOE

Pacific Office Automation is an equal‑employment‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate diversity because it strengthens our organization.