Customer Service Rep

Join to apply for the Customer Service Rep role at Arizona Tile.

Arizona Tile is a leading, nationally recognized tile and slab distributor with over 800 employees across more than 10 states. We pride ourselves on offering high-quality products and exceptional service to our customers on the West Coast.

Our Commitment:

• Safety-first organization
• Competitive pay practices
• Comprehensive healthcare benefits for employees and families
• H.S.A or H.R.A with company contributions
• 401k retirement plan with employer match
• Career development and training
• Employee assistance programs
• Paid time off and holiday pay policies
• Recognition and awards programs
• Family-oriented environment with open communication and team-building events

Position Overview:

As a Customer Service Representative, you will process customer orders, support sales, and deliver outstanding service to ensure the best customer experience.

Key Responsibilities:

• Accurately process and enter customer orders using our computerized system.
• Provide sales support via in-person, phone, or other communication channels.
• Handle special transfer or restock requests, including exceptions and credit requests, in consultation with management.
• Collaborate with team members across departments to ensure smooth communication.
• Stay informed about product availability, back orders, and supply issues to communicate effectively with customers.

Requirements:

• High school diploma or equivalent.
• At least 2 years of retail sales experience involving customer interaction; experience with stone or slabs is a plus.
• Exceptional customer service skills, proactive problem-solving, and multi-tasking ability.
• Attention to detail and accuracy in order processing.
• Basic math skills and ability to interpret technical instructions and diagrams.
• Forklift certification ability (as needed).
• Proficiency in Microsoft Windows and data entry.
• Strong communication skills, both written and verbal.
• Core values include safety, customer focus, conscientiousness, teamwork, integrity, and friendliness.

Additional Information:

• Reports to:
  
  Branch Manager
• Schedule:
  
  Flexible hours, including some weekends and overtime.
• Work environment involves moderate noise, possible outdoor work, and handling of materials like grout and chemicals.
• Physical requirements include standing, using hands, talking, hearing, and lifting up to 50 lbs.

We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and participate in the E-Verify Program. Reasonable accommodations can be requested through our HR Department.