Customer Service Representative

Customer Service Representative

Our client is seeking a Customer Service Representative to support a steady volume of customer orders and inquiries within a structured, process-driven environment. This role is well-suited for someone who is detail-oriented, communicative, and confident working independently while knowing when to ask thoughtful questions. The ideal candidate brings a customer-first mindset, strong follow-through, and the emotional intelligence to navigate a wide range of client interactions with professionalism and enthusiasm.

This role is onsite in Beaverton, Oregon.

• Process and modify customer orders received primarily via email, ensuring accuracy and adherence to established procedures.
• Prepare quotes and pricing responses for RFQs using pre-built tools and reference materials.
• Manage shared order volume by entering, updating, and tracking orders from initiation through fulfillment.
• Respond to daily customer inquiries via phone and email, including order status, shipping timelines, and general support questions.
• Communicate shipping dates and coordinate closely with internal teams to meet delivery commitments.
• Maintain accurate documentation related to customer details, part numbers, pricing, and order changes.
• Identify non-standard or atypical requests, apply sound judgment, and seek clarification when needed.
• Provide coverage support for the broader customer service function as required.

• Prior experience in customer service or order processing within a structured, high-volume environment.
• Demonstrated ability to manage repetitive tasks with consistency while remaining attentive to detail.
• Strong written and verbal communication skills, with a professional and diplomatic approach.
• High level of emotional intelligence, including patience, discretion, and the ability to navigate sensitive interactions.
• Proven problem-solving skills with the ability to work independently and take initiative.
• Experience responding to customer inquiries via phone and email.
• Comfort working with order entry systems and standard office software (e.g., Microsoft Word and Excel).
• Ability to stay organized, manage time effectively, and handle multiple priorities.
• Previous experience with purchase orders, quoting, or order management processes is preferred.
• Background in manufacturing, technical environments, or call center–style order processing is helpful but not required.

As an eligible contract employee with Vander Houwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Vander Houwen is an Equal Opportunity Employer and participates in E-Verify. Vander Houwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.