Inbound Call Center Customer Service Representative
Job in
Beaverton, Washington County, Oregon, 97078, USA
Listed on 2026-10-05
Listing for:
Express Employment Professionals - Cincinnati East
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a dedicated and personable Inbound Call Center Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective support to resolve inquiries, concerns, and requests. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you.
Job Duties- Answer incoming calls promptly and professionally
- Provide accurate information regarding products, services, and policies
- Resolve customer issues efficiently while maintaining a positive attitude
- Document all customer interactions in the system accurately
- Escalate complex issues to appropriate departments when necessary
- Meet or exceed daily performance metrics including call handling time and customer satisfaction scores
- Stay informed about company updates, products, and services
- Adhere to company policies, procedures, and quality standards
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