Branch Operations Support; Public Benefits Specialist, Entry

Initial Posting Date: 10/21/2026 Final date to receive applications: 10/28/2026

Agency:
Department of Human Services

Position Type:
Employee

Position Title:

Branch Operations Support (Public Benefits Specialist, Entry)

Salary Range: $3,798 - $4,954

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience with providing customer service in a fast-paced environment to obtain information for needed services, then this may be the position for you!

• Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
• Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
• Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience with managing high-volume, fast-paced front desk operations.
• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience providing customer service to vulnerable and diverse communities that are person centered and trauma informed.
• Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry.
• Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.

You will work in a fast paced high-volume office environment. Our office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high. Your work schedule will be Monday
- Friday from 8:00 am – 5:00 pm in our Greenbrier Parkway
- Beaverton, OR office. Occasionally, compensated overtime may be required or voluntary, including evening. You will communicate with Oregon residents frequently over the phone and in-person. May require sitting at a terminal or telephone for prolonged periods of the workday. You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional…