Product Support Technician

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This role is a one-year hybrid engagement in Beaverton, OR, scheduled to start in December. You will work as part of the Project Amplify team—a multidisciplinary group of mechanical and electrical engineers, designers, researchers, and more, focused on developing cutting‑edge innovations for everyday athletes.

$30.00/hr - $34.00/hr

We are looking for an experienced and collaborative teammate to support and troubleshoot hardware at the intersection of sport, biomechanics, mechanical engineering, and robotics. Your role will involve working closely with the Research, Reliability, and Engineering teams, using biomechanical hardware and software to troubleshoot issues. The successful candidate will bring a mechanical aptitude, excellent communication skills, a willingness to wear many hats, a positive attitude, and an innovator’s mindset.

• You will work closely with the Engineering Lead to understand the hardware design and vision, then work relentlessly to ensure a healthy fleet of hardware is available at all times.
• You may develop new tools, methods, and procedures to document hardware status, version history, or capture data. You will interface with the Engineering Team to collaborate on the best approach to testing and verifying designs.
• You may be asked to brainstorm on assisting with quick solutions to unforeseen issues in product or test equipment.
• Finally, you will analyze and summarize hardware health, then communicate findings to the Amplify Project Team.
• A typical week would include collaborative meetings with Engineers and Project Team members to align on the plan to maintain hardware health, heads‑down work time to troubleshoot, repair, and document findings to optimize the hardware and related systems.
• It could also include owning several side projects necessary to keep the program on a successful path.

• Utilize your mechanical aptitude to assemble, rework, and troubleshoot mechatronic systems.
• Perform functional checks on devices that may be operating outside of normal parameters.
• Correlate sensor values to their real‑world implications utilizing established diagnostic tools.
• Support build operations and utilize tools ranging from manual hand tools, epoxies, heat presses, and laser cutting equipment.
• Organize, track, and maintain spare parts inventory necessary for quick turnaround repairs.
• Manage a fleet of devices while tracking their current state of rework and custom modifications in an organized manner.
• Operate, monitor, and manage cycle test equipment.
• Work at the command‑line level while interacting with the device or test equipment.
• Utilize ESD best practices during electrical component handling and soldering.
• Maintain focus and consistency on delicate, sometimes repetitive tasks.
• Ensure all work is completed following appropriate safety guidelines.

• BS in Biomechanics, Engineering, Kinesiology, or related fields – OR – AS plus 2 years of experience.
• Effective communication, people, and collaboration skills.
• History of conducting hardware repairs and documenting them in systems.
• Bias toward action and resilience in the face of challenges.
• Experience in robotics or mechatronics is a plus.

Entry level

Temporary

Retail, Online and Mail Order Retail, and Retail Apparel and Fashion

Aquent Talent connects the best talent with the world’s biggest brands. Eligible talent gets access to subsidized health, vision, dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.