Lead Usher

The Patricia Reser Center for the Arts (“The Reser”) is a new, nonprofit professional arts center opened to the public in March 2022, in downtown Beaverton, Oregon. Located near City Hall, Beaverton Central Max station, and The Round, the facility comprises a 550-seat Mainstage Theater, an art gallery, and meeting & rehearsal rooms. The Reser will present national touring artists, local and regional performing arts organizations, visual arts exhibitions, arts education programs, and serves as a social and cultural hub for Beaverton and its surrounding communities.

For more information about the Patricia Reser Center for the Arts, please visit (Use the "Apply for this Job" box below)..org

The Reser is governed by the Board of Trustees of Beaverton Arts Foundation (doing business as Patricia Reser Center for the Arts), consisting of accomplished, respected, and dedicated community volunteers. In a successful public/private partnership with the City of Beaverton, they have brought The Reser to life.

The Reser’s first full season in 2022-23 was a successful outcome to the years of planning and preparation that preceded it. The region is taking note of The Reser’s contribution to its cultural life. The Reser will continue to require a nimble and creative staff, with the skills and commitment to meet challenges as they arise, and to grow as a team.

Adaptability and a personal commitment to the mission of The Reser are vital qualities for every employee in this environment.

The primary responsibility of a Lead Usher is to ensure a safe and welcoming environment for patrons and guests attending public events at The Reser. The Lead Usher will be one of the first human faces representing The Reser that a patron sees and, accordingly, must embody the organization’s commitment to both friendly service and the principles of diversity, equity, and inclusion.

The three critical imperatives for all Front of House staff are:
Public Safety, Warm Hospitality, and Incomparable Service.

A Lead Usher performs essential customer relations work for The Reser, and may be responsible for some or all of the following responsibilities: welcoming and seating patrons; training, assigning duties, scheduling, and supervising volunteer ushers; conducting pre-show briefings with ushers; facilitating a smooth and efficient flow of patrons entering and exiting the theater; arranging accommodations for individuals and groups with special needs;

resolving customer complaints concerning seating, ticketing, and related areas; reporting safety incidents; coordinating house opening with backstage management; cross-disciplinary work as a Box Office Associate; and performing other related duties as required.

Lead Ushers report directly to the Audience Services & Volunteer Manager and will directly supervise Volunteer  addition, they will work closely with the Box Office & Patron Services Manager and Box Office staff, as well as colleagues in Production & Rentals.

• Oversee the orderly seating of as many as 550 patrons at events; resolve seating issues.
• Assist the Audience Services & Volunteer Manager in the selection, training, and supervision of volunteer ushers.
• Assist in planning front-of-house activities related to performances and events to which the Lead Usher has been assigned, including scheduling volunteers and ensuring that public spaces are ready prior to each event.
• Schedule, manage, and motivate front-of-house volunteers.
• Develop familiarity with The Reser’s public safety protocols; train staff; be prepared for emergencies; report safety-related issues promptly.
• Be familiar with, and follow the proper protocols, for assisting patrons with disabilities.
• Provide patrons with programs and…