Scheduling and Outreach Specialist

Scheduling and Outreach Specialist

Ready to Make an Impact Every Day?

Access Community Care is seeking a detail-oriented and motivated individual to join our team as a Scheduling and Outreach Specialist (ADL & DSA Support). In this vital role, you will support the coordination of services, scheduling operations, and outreach efforts that ensure individuals with Intellectual and Developmental Disabilities (IDD) receive consistent, high-quality, person-centered support.

In this position, you will play a key role in maintaining efficient schedules, supporting program coordination, and fostering strong communication between team members, customers, and community partners. Your work will directly contribute to helping individuals achieve their personal goals, build independence, and stay connected within their communities.

At ACC, we are committed to creating a supportive, inclusive, and team-oriented workplace. We value collaboration, open communication, and the unique strengths each team member brings to the organization.

Joining ACC means becoming part of a mission-driven team that works together to make a meaningful difference every day—both in the lives of the individuals we support and within our workplace culture.

We understand that strong support starts with strong teams. That’s why we offer:

• A comprehensive benefits package
• Ongoing professional development and growth opportunities
• A collaborative environment where your contributions and ideas are valued

The Scheduling and Outreach Specialist is responsible for the day-to-day scheduling, staffing coordination, and outreach functions of the Community Services Department. The Scheduler and Outreach Specialist work closely with the Department Director to support efficient service delivery, employee accountability, participation satisfaction, and department growth while maintaining consistent communication with DSP's, participants, families, and case management.

The primary objective of this role is to maintain consistent, accurate, and efficient staffing across Community Services by matching participant needs and authorized service hours with available DSP capacity. The Scheduler and Outreach Specialist proactively addresses staffing gaps, supports timely service starts, maintains effective communication with employees, participants, families, and case management, and helps ensure scheduled services are delivered consistently and in compliance with organizational requirements.

• College degree preferred or equivalent experience
• Must be 18 years of age or older
• Clear background checks as defined by state regulations and company policies
• Minimum 1 year of experience providing services in the field of developmental disability services or working in a similar capacity with individuals experiencing intellectual and developmental disabilities.
• Minimum 1 year of leadership, scheduling, coordination, administrative, or related experience preferred
• Requires access to a car, valid driver’s license, proof of current auto insurance required, and clean driving record
• Demonstrated ability to provide culturally sensitive services to diverse participant populations and leads with authenticity and empathy, fostering sincere and constructive relationships
• Maintain a cooperative working relationship with others in a culturally diverse environment
• Problem-solving, and critical thinking skills
• Excellent verbal and written communication skills
• Ability to provide ADL and DSA services and compliance with confidentiality in accordance with individuals with different communication styles and ability levels
• Ability to prioritize competing needs, respond quickly to staffing changes, and remain organized in a fast-paced…