Snow Solution Architect

SNOW SOLUTION ARCHITECT

Role at Atos

Geo: 539990

The Service Now Pre-Sales Solution Architect is responsible for shaping, positioning, and designing enterprise‑grade Service Now solutions in collaboration with customers, account teams, and delivery teams. This role bridges application knowledge with business acumen, translating customer requirements into high‑value solutions that showcase the full potential of the Service Now platform. The position plays a key role in driving new business, enabling successful sales cycles, and ensuring proposed solutions are both technically sound and commercially viable.

• Pre‑Sales Engagement and Solution Design
• Work closely with sales to attend second, and/or subsequent, client meetings and support business focused discussions, bringing industry solution knowledge to bear.
• Single‑Thread SN only
  • Partner with specialist sales, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals.
  • Design and document end‑to‑end Service Now solutions that align with customer needs, industry best practices, and platform capabilities.
• Multi‑Thread
  • Become an active part of the bid pursuit team. Partner with sales, Solution Director(s), other SAs, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals.
  • Design and document Service Now solutions that dovetail and support the overall solution but that also align with customer needs, industry best practices, and platform capabilities.
• Lead discovery workshops to gather business requirements, pain points, and desired outcomes.
• Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
• Advise the client (and the bid team should this be a Multi‑Thread solution) on the impact of new technologies on their existing technical and information system environment.
• Develop detailed solution blueprints, architectural diagrams, and platform roadmaps.
• Recommend appropriate Service Now products and modules (ITSM, ITOM, IRM/GRC, CSM, TPSM, HRSD, App Engine, Now Assist, etc.).
• May require some travel to support Atos conferences and customer workshops. Develop "blueprint" technical solutions in both pre‑sales, and where appropriate, post sales initiatives
• Demonstrations and Proofs of Concept
  • Build and deliver tailored Service Now demonstrations showcasing relevant use cases and value propositions.
  • Configure demo instances and prototype workflows to illustrate proposed capabilities.
  • Coordinate with Service Now to have their product development teams present platform functionality to the customer.
  • Deliver product and prototype‑based demonstrations.
• Proposal and Bid Support
  • Collaborate with bid teams to produce high‑quality RfP/RfI responses, proposals, and SoWs.
  • Define scope, estimates, and implementation approaches for proposed solutions.
  • Contribute to commercial discussions, ensuring solutions are cost‑effective while delivering business value.
  • Stay current on competitive analysis and understanding differentiators between the company and its competitors.
  • Develop, Enhance, and Maintain Cost models (Project and Support)
• Thought Leadership and Evangelism
  • Maintain knowledge of the Service Now platform, roadmap, and latest release features.
  • Advise customers on platform governance, architecture standards, and operating models.
  • Represent the company at industry events, webinars, and Service Now community forums.
• Collaboration and Handover
  • Work closely with delivery technical architects and project managers to ensure a smooth handover of won bids into Delivery.
  • Support the implementation team in early stages (usually Plan) to safeguard design integrity.
  • Review post‑implementation Close Down report and identify lessons learned to feed back to the Pre‑Sales/Sales teams.

• Strong understanding of Service Now architecture, capabilities, and integrations.
• Strong level of knowledge of multiple Service Now applications
• Strong understanding of one or more Service Now Industry solutions
• Familiarity…