Technical Service Representative ; Products - Sports Optics

Technical Service Representative 1 (Products – Sports Optics)

3 days ago – Be among the first 25 applicants

Starting Base Range of $18.00 to $20.50 Per Hour (DOE)

Monday–Friday – Hybrid Schedule

7:00 AM to 3:30 PM (for training) then moving to 8:00 AM to 4:30 PM

For over 100 years, we have manufactured high‑quality products right here in the USA. We still operate out of our Oregon‑based factory, producing innovative, battle‑proven optics for the world’s most relentless hunters, shooters, law‑enforcement officers, and military personnel. Regardless of the product, whether it is a red dot or a rifle scope, we design and manufacture it with one goal in mind—to ensure it performs for life.

At Leupold & Stevens we are American to the Core and passionate about what we do. Product excellence and uncompromising quality are our top priorities. We have built a collaborative, high‑performance culture where team players with innovative ideas and a sense of urgency thrive.

• Affordable health and dental insurance
• A strong commitment to training and professional development, including an internal skills development program for all manufacturing team members
• A generous tuition reimbursement program
• Company contributions up to 8% of base pay into a 401(k) retirement account
• Profit sharing
• Great product discounts

Use technical knowledge to support marketing and sales efforts. Answer product questions, investigate and diagnose problems, and recommend solutions. Provide liaison services between company and distributors, dealer, and end‑users.

• Provide internal and external customers with information on Leupold product specifications, features, and applications. Act as a technical expert for customers and internal departments. Answer specific questions on product installation, operation, configuration, customization and usage.
• Recommend products to end users based on intended applications. Identify opportunities to promote/sell Custom Shop products and services.
• Perform diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products. Explain customizations and suggest modifications for end‑user applications.
• Fulfill Leupold product orders, collect payments, and coordinate refunds.
• Troubleshoot and apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures. Escalate complex problems to senior‑level personnel.
• Evaluate practical applications of new and existing products.
• Assist in creating and maintaining product and customer databases.
• Coordinate warranty replacement activity. Research warranty issues, determine warranty replacement requirements, fill and ensure proper delivery of warranty orders.

• High school diploma or equivalent and 1–2 years in a customer service related field. An equivalent combination of education and experience may be considered.
• Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications.
• Ability to coordinate multiple processes to support customer needs and requirements.
• Strong interpersonal, customer service and troubleshooting skills.
• Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel and PowerPoint.

Work takes place in an office setting with frequent exposure to a manufacturing environment. Occasionally may be required to lift/move up to 15 pounds.

For details on positions and to apply, go to

Leupold & Stevens, Inc.
14400 NW Greenbrier Parkway
Beaverton, Oregon 97006

• A core business objective at Leupold & Stevens is to maintain a workplace in which each employee can achieve their full potential. The company was founded on the principle of giving customers and our team members ‘A Square Deal'; to us, this means advocating for the employment opportunities and advancements of all individuals regardless of race, color, sex, national origin, age, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity or any other characteristic…