On-Site Customer Tech Copier

On-Site Customer Tech Copier Support at Pacific Office Automation

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976 we have grown to 30+ branches across ten western states. With over 40 years of experience in office equipment and technology sales/service, our partners include Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

We are looking for an experienced technician to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. Problem solvers who are detail‑oriented and capable of multi‑tasking are especially encouraged to apply.

• Use software to remotely access client computers to troubleshoot and diagnose customer network connectivity on multi‑functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be an active member of a fun, growing, and dynamic department focused on providing the highest level of customer success.

• 0–2 years of experience working with TCP‑IP networking.
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem‑solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast‑paced environment.

• Associate’s degree preferred.
• Knowledge of networking protocols and concepts such as VPN, routing, ports, TCP/IP, network analysis tools.
• Network+ or A+ certifications a plus.
• Experience providing technical support to users of Windows 10, Server, macOS, and other mainstream applications.

• Opportunities for advancement into leadership roles.
• Potential to advance to roles within field networking, Managed IT services, unified communications, etc.
• Team‑player environment.
• Medical, dental, vision, life insurance plans.
• Matched 401(k).
• PTO, vacation, sick leave.
• FSA/HSA programs.

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.