Tier 2 Managed IT Services Field Technician

Beaverton, OR

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, , CO, & TX. With over 40 years of success in office equipment and technology sales and service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Our Managed IT Services (MITS) division is expanding rapidly, and we need talented field technicians to support our customers across the Beaverton, OR and surrounding area.

Long-term employment focus: we invest in training and certifications to keep you current with fast-changing technology

Career progression: opportunity to grow from entry-level support to senior technical leadership roles

Inclusive culture: all voices are heard, regardless of experience level or tenure

Field-based work: serve diverse customers with varying IT infrastructure across the Beaverton, OR

We are seeking a Managed IT Services Field Technician to join our growing field services team in Beaverton, OR. This is a field-based position that combines technical problem-solving with direct customer engagement. You will be the face of Pacific Office Automation for our customers, providing onsite IT support across our service territory.

If you are a problem solver who is detail-oriented, capable of multi-tasking, and passionate about customer service, we want to talk to you! We welcome candidates at all experience levels—whether you're starting your IT career or bringing 3+ years of field technician expertise, we have the right role for you.

As a Managed IT Services Field Technician, you will work on diverse customer environments and technology stacks. Typical responsibilities include:

Respond to onsite service requests for desktops, laptops, printers, and network infrastructure

Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments

Support customers via phone, email, and ticketing systems to gather information and provide status updates

Work closely with our MITS Service Desk team, field leadership, and customers to resolve technical issues efficiently

Document troubleshooting steps, solutions, and outcomes in our Connect Wise ticketing system with clarity and accuracy

Meet Service Level Agreements (SLAs) by responding promptly, providing status updates, and resolving issues on the first visit whenever possible

Maintain professional communication and a strong customer service mindset during every site visit

Contribute to a collaborative, growing, and dynamic department with a focus on customer success

Perform onsite equipment handling and installation as needed (ability to lift/carry up to 50 lbs)

Identify opportunities for process improvements and share findings with the technical team

Strong problem-solving ability and a genuine passion for technical troubleshooting

Excellent written and oral communication skills

Ability to work in a fast-paced, customer-focused environment

Reliable transportation to service multiple customer locations across the area

Willingness to learn and grow with new technologies

Associates degree in IT, Computer Science, or related field

Prior experience in field IT support, desktop support, or Help…