HaloPSA Solutions Architect

At Net Cov, we specialize in delivering cutting-edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers’ business.

The HaloPSA Solutions Architect / Administrator will join our internal technology team in a growth-oriented role with significant scope, visibility, and room to advance. This position is intended for a professional who has both designed a HaloPSA environment and operated one day to day. It is not a “configure and hand off” role. You will serve as the platform’s architect, administrator, and long-term steward, accountable for how HaloPSA is structured today and how it scales with the business.

Your time will be divided between strategic design (workflows, data model, integrations, and roadmap) and hands-on administration (configuration, automation, troubleshooting, user support, and release management). You will partner closely with Service Delivery, Sales, Finance, and Engineering to ensure the platform serves every part of the organization.

• Own the overall HaloPSA design, including ticket types, workflows, queues, SLAs, categories, teams, and the client and self-service portal experience.
• Design and maintain the platform’s data model and configuration standards in support of a multi-site, multi-brand national operation.
• Establish governance practices, including change control, configuration documentation, sandbox and development environments, and a platform roadmap.
• Evaluate new HaloPSA features and releases, and plan and execute upgrades with minimal disruption to service.

• Perform day-to-day administration, including building and modifying workflows, business rules, custom fields, templates, reports, and dashboards.
• Manage users, roles, permissions, and security across the organization.
• Serve as Tier 3 escalation for platform issues, troubleshooting integrations, automations, and unexpected system behavior.
• Train and enable staff, and produce documentation and best practices for teams that rely on the platform.

• Build and maintain reporting for service delivery KPIs (SLA attainment, first response and resolution times, technician utilization, and CSAT) using HaloPSA’s native tools, including custom reports, dashboards, and scheduled distribution.
• Develop advanced, cross-platform analytics by querying the HaloPSA database with SQL, creating queries, views, and datasets that combine Halo data with sources such as Datto RMM, Hub Spot, and Dynamics 365 Business Central.
• Partner with leadership to define the metrics that matter and ensure they are visible, accurate, and actionable.
• Own data quality within reporting by auditing report definitions, reconciling figures against Finance and Service Delivery expectations, and maintaining performance as data volumes grow.

• Design, build, and maintain integrations between HaloPSA and the surrounding technology stack.
• Datto RMM: alerting, monitoring ticket ingestion, and device and site data synchronization.
• Hub Spot: sales-to-service handoff, company and contact synchronization, and pipeline alignment.
• Dynamics 365 Business Central: billing, contracts, and financial data flow.
• Leverage the HaloPSA API, webhooks, and middleware (such as Power Automate, Zapier, or custom scripts) where native connectors are unavailable.
• Identify and automate manual processes across the service lifecycle.

• Lead the adoption of AI capabilities within HaloPSA, including AI-assisted ticket triage, summarization, response drafting, and…