Director, Client Services

Director, Client Services

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It’s fun to work at a company where people truly believe in what they are doing. The Director of Client Services is a senior, strategic leader responsible for overseeing multiple project teams and ensuring the consistent delivery of superior service across all client interactions, including verbal and written communications, issue resolution, strategic consulting, financial stewardship, and project execution.

• Provide strategic leadership to a geographically dispersed team of high‑performing Client Services professionals, fostering collaboration, accountability, and operational excellence.
• Act as the strategic lead and primary liaison for key client relationships, ensuring consistent, high‑impact communication, proactive issue resolution, and alignment of service delivery with client business objectives and long‑term partnership goals.
• Establish and communicate clear, measurable performance goals for team members that align with broader business objectives, including billable goals, client satisfaction benchmarks, and service excellence metrics; monitor progress and implement corrective actions.
• Continuously monitor and manage individual and team performance against defined financial targets and operational KPIs, including quarterly and annual billable objectives, and use performance data to drive accountability and sustained service excellence.
• Facilitate structured coaching, performance feedback, and tailored career development planning to support employee growth, engagement, and retention.
• Design and monitor succession planning strategies to identify, develop, and retain high‑potential talent within the team.
• Demonstrate proactive leadership by anticipating challenges, addressing potential risks, and maintaining clear, consistent communication with executive stakeholders.

• Minimum 10 years of progressive leadership experience overseeing teams in a client‑facing, professional services setting—ideally within the legal sector or a closely related industry.
• Exceptional verbal and written communication skills, with the ability to convey information clearly, diplomatically, and confidently across all levels of the organization and with external stakeholders.
• Advanced critical thinking and analytical capabilities, with a proven ability to synthesize information quickly and make sound decisions in fast‑paced, deadline‑driven environments.
• Expertise in managing client expectations, budgets, timelines, and quality standards; ability to navigate high‑pressure situations and resolve complex client issues.
• Highest standards of confidentiality, discretion, and professionalism, given the sensitive nature of client and project information.
• Bachelor’s degree from an accredited institution required; advanced degree (JD or MBA) strongly preferred.

Compensation range for this role is $ to $ USD annually, with eligibility for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer.

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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.