Customer Service Team Lead — Hybrid, KPI‑Driven

A prominent utility billing company based in the United States is seeking a Manager of Customer Service to lead its customer service team. This role involves overseeing daily call center operations, managing a team, and driving performance to meet customer satisfaction metrics. The ideal candidate will have 3–5 years of experience in customer service and prior management experience. Benefits include competitive pay of $25–$30 per hour, performance bonuses, and health insurance, with a hybrid work schedule.
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