Store Manager, Retail & Store Manager

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. The Store Manager is a champion and model of Boot Barn’s Mission, Vision and Values. They are a business driver who demonstrates the highest level of leadership in support of exceptional customer service and attainment of store sales goals, a builder of strong teams and culture that encourages partner engagement and regular development of store partners, and a retail expert who sets the standard for operational excellence in all areas.

The Store Manager will partner with District & Regional Leadership, Human Resources, and Store Support Center in pursuit of year‑over‑year increases, a best‑in‑class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management.

• Lead store partners to foster a service & selling culture and exceed overall expectations to build long‑standing customer relationships.
• Implement and uphold an environment of continuous learning by exhibiting expert‑level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add‑ons.
• Assess and communicate localized customers’ needs to District Manager.
• Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Ensure the store leadership team understands and embraces their specific roles per the store’s specific leadership matrix.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

• Seniority level:
  Not applicable
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Retail