Temporary Client Facilitators, Beaverton

Position Title:

Client Facilitator - Temporary

Reports To:

Lead Tax and Financial Services Coordinator

Location:

MFS CASH Oregon Beaverton Office, 8285 SW Nimbus Ave, Suite 140

Duration:
January 14, 2026 – April 30, 2026

Hours:

16–30 per week

• Provide a welcoming environment to clients as they enter the tax site
• Perform initial client screening to determine if client is ready and qualifies for MFS CASH Oregon services
• Respond to questions about general services provided;
  Client Facilitators are not authorized to answer tax questions
• Assist clients through the intake process and setting up appointments
• Answer phone calls and return calls to clients
• Provide resource and referral information to related services and provide any available literature to clients
• Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records
• Provide data entry support as directed
• Ensure waiting area for clients, and the tax site in general, is organized, efficient and orderly
• Assist the Lead Tax and Financial Services Coordinator with maintaining volunteer break room inventory for snacks and drinks
• Any other duties as needed
• All positions should be expected to staff and support other tax sites when needed

• Excellent customer service skills and experience working with diverse populations in a high‑stress environment
• Ability to effectively manage and maintain confidential and sensitive information
• Work effectively within a team‑dependent environment
• Manage multiple projects simultaneously
• Adapt to changing priorities and responsibilities as needs evolve
• Excellent time management, prioritization, and organizational skills
• Availability for all scheduled hours throughout the assignment
• Proficiency with personal computer, internet, Google Suite, scheduling software, and online call center platforms

• High School diploma, GED, or equivalent related experience
• Customer service and/or reception experience
• Preferred: ability to communicate in Spanish in addition to English

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. Personal auto liability insurance coverage and a valid driver license for the state of residency are required.

MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+, linguistically diverse populations, older adults, and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.